Customer Experience Representative - Remote

Overview

This position is posted by Jobgether on behalf of a.k.a. Brands. We are currently looking for a Customer Experience Representative in California (USA). This is a fantastic opportunity to join a fast-growing, digitally native fashion brand that thrives on delivering a warm, seamless, and engaging shopping experience to customers worldwide.

In Short

• Deliver outstanding and empathetic customer service across all communication platforms.
• Respond to and resolve inquiries, complaints, and escalated cases.
• Meet or exceed individual and team performance metrics and KPIs.
• Collaborate with peers to ensure coverage and consistency in service delivery.
• Attend team meetings to share insights and help improve processes.
• Build strong internal relationships across departments.
• Assist with ad hoc tasks and duties as assigned.

Requirements

• Detail-oriented and tech-savvy.
• Passionate about fashion and customer satisfaction.
• Strong communication skills.
• Ability to work collaboratively in a team environment.
• Experience in customer service preferred.

Benefits

• Opportunity for growth in a fast-growing company.
• Collaborative and innovative work environment.
• Impactful role in enhancing customer experience.