Customer Experience Representative - Remote

Overview

Join a fun-loving, purpose-driven company that helps people turn their favorite memories into lasting keepsakes—from personalized photo books to custom wall art and everything in between. With a mix of creativity, nostalgia, and a lot of heart, this team is all about celebrating life’s best moments (and making sure customers feel like VIPs while doing it).

In Short

• Manage inbound and outbound customer inquiries via email, chat, text, and phone.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Identify customers’ “true” needs, clarify information, research issues, and provide solutions or alternatives.
• Offer support and solutions to customers in accordance with the Company’s customer service policies.
• Meet sales quotas by following up on leads, conducting cold calls, and maintaining contact lists.
• Seize opportunities to upsell products when they arise.
• Maintain relationships with customers or business partners to inform them of new products, services, discounts, etc.
• Clearly convey the benefits of a product to potential and existing customers.
• Negotiate prices and terms and prepare sales agreements.
• Collaborate with management teams to stay updated on new products, services, and policies.

Requirements

• High school diploma or equivalency.
• Fluency in English.
• Ability to handle multiple phone calls, emails, and live chats.
• Able to show a high level of integrity and ownership in all areas of responsibility.
• Must have the ability to learn and adapt to new information quickly.
• Use interpersonal skills to work with a wide variety of people each day.
• Highly organized with strong attention to detail.
• Strong time management skills.
• Strong communication skills, both written and verbal.
• Possess a patient and empathetic attitude when interacting with customers.

Benefits

• Competitive Salary.
• This is a full-time, long-term position.
• The position is immediately available and requires entering into an independent contractor agreement.
• Work from home.
• Monday - Friday, 9:00 am to 5:30 pm - EST.
• Additional perks.