Customer Experience Representative - Remote

Overview

The Farmer’s Dog is seeking a Customer Experience Representative to deliver exceptional service and support to customers, helping them improve the quality of their dog’s lives.

In Short

• Provide world-class customer service via phone, email, and text.
• Resolve customer queries with empathy and efficiency.
• Document customer interactions in the CRM.
• Work collaboratively with team members.
• Comply with company policies and procedures.
• Available shifts: Sunday-Thursday or Tuesday-Saturday.
• Initial remote work until the new office opens in 2025.
• Engage in meaningful conversations with customers.
• Support the mission of improving pet health and care.
• Contribute to a positive team culture.

Requirements

• Strong communication skills.
• Experience in customer service preferred.
• Ability to handle multiple priorities.
• Resilience in overcoming challenges.
• Organizational skills and attention to detail.
• Comfortable with technology and CRM systems.
• Positive demeanor and willingness to learn.
• Ownership and self-starter attitude.
• Passion for pets and customer satisfaction.
• Ability to de-escalate customer issues.

Benefits

• Pup-friendly office environment.
• Market-competitive compensation and equity packages.
• $75 monthly stipend for internet and commuting.
• Comprehensive healthcare, dental, and vision plans.
• 401k plan with company match.
• 12 weeks paid parental leave.
• Discounted fresh food for pets.
• Support for a diverse and inclusive workplace.
• Opportunities for personal and professional growth.
• Engaging company culture focused on team collaboration.