Customer Experience Representative - Remote

Overview

As a Customer Experience Representative at Vivid Seats, you will engage with customers and sellers, providing exceptional service and solutions to inquiries.

In Short

• Serve as the primary contact for customer inquiries via phone, chat, and email.
• Maintain excellent customer experience with empathy and attention to detail.
• Develop and present solutions to customer issues efficiently.
• Update internal order notes and follow procedures during interactions.
• Utilize knowledge of company values and processes for effective communication.
• Complete training and acclimate to team norms and business objectives.
• Work in a hybrid model, splitting time between home and office.
• Earn a base salary with overtime eligibility and bonuses.
• Enjoy benefits like flexible PTO and 401K matching.
• Genuine interest in live events and entertainment is a plus.

Requirements

• Experience in customer service in a retail or service-related industry.
• Computer proficiency with a typing speed of 50+ WPM.
• Excellent empathy, confidence, and patience.
• Strong written communication skills with attention to grammar.
• Ability to multitask in a fast-paced environment.
• Self-reliant and able to work with minimal supervision.
• Research skills to troubleshoot customer issues.
• Willingness to be flexible in work hours.
• Interest in live events, sports, and entertainment.

Benefits

• Paid training and flexible work schedule.
• Bonus incentives and annual equity grants.
• 401K matching and wellness programs.
• Flexible PTO and mental health days.
• Opportunity to see live events and performers.