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Customer Experience Representative - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

Poppy & Peonies is seeking a Customer Experience Representative to ensure customers have a positive and memorable experience with the brand. This role involves answering inquiries, resolving issues, and providing support through various channels.

In Short

  • Serve as the primary point of contact for customers.
  • Respond to inquiries via live chat, email, and other channels.
  • Provide accurate information about products and services.
  • Address customer concerns and resolve issues.
  • Troubleshoot orders using Shopify, Click Ship, and Loop.
  • Collaborate with internal teams to address escalated issues.
  • Share insights to improve customer experience.

Requirements

  • Experience in customer service or a customer-facing role.
  • Strong communication skills for resolving customer issues.
  • Familiarity with live chat platforms and customer service software.
  • Experience with e-commerce tools like Shopify, Click Ship, and Loop.
  • Collaborative team player.
  • Flexibility to adapt to changing priorities.
  • Ability to remain patient and professional in interactions.

Benefits

  • Opportunity to grow and learn in a dynamic environment.
  • Work with a passionate and environmentally conscious team.
  • Remote working arrangement.
  • Engaging company culture.
  • Potential for career advancement.
Bloom & Wild Group logo

Bloom & Wild Group

Bloom & Wild Group is a pioneering flower delivery service that goes beyond just sending flowers; it aims to foster meaningful connections and celebrate everyday moments. Founded in 2013, the company has quickly grown to become the largest direct-to-consumer flower business in Europe, driven by a commitment to innovation, sustainability, and community impact as a certified B Corp™. With a mission to create a thoughtful and beautiful gifting experience, Bloom & Wild is expanding its offerings beyond flowers to include cakes, candles, and cocktails. The company prides itself on its collaborative and dynamic team culture, operating across the UK and Europe, and is focused on ambitious growth while maintaining a long-term vision for success.

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