Customer Experience Associate - Remote

Overview

The Farmer’s Dog is on a mission to change the landscape of pet health by providing dogs and their humans with honest, smart, and simple care through a personalized subscription service for freshly-made dog food.

In Short

• Deliver exceptional customer service through inbound phone contacts, email, text, and chat.
• Resolve customer issues with a high degree of empathy while building value in our products.
• Respond to customers in a timely manner with thorough and accurate information.
• Document customer interactions in our contact management system and CRM.
• Work independently with customers and share information with colleagues.
• Comply with all company and department policies and procedures.

Requirements

• Exceptional comfort speaking on the phone with customers.
• Resilience and ability to overcome daily challenges in a CX role.
• Flexibility in balancing multiple priorities.
• Ability to de-escalate unhappy customers and turn them into advocates.
• Outstanding interpersonal and organizational skills.
• Ownership and attention to detail.

Benefits

• Pup-friendly office in Boca Raton/North Broward area.
• Market-competitive hourly compensation and equity packages.
• $75 monthly stipend for home internet and commuting expenses.
• Comprehensive Healthcare, Dental, and Vision.
• Competitive 401k plan with company match.
• 12 week paid parental leave.
• Discounted fresh food for your pup.