Customer Experience Representative - Remote

Overview

As a Customer Experience Representative, you will enhance patient experience and ensure smooth communication across Care Access by managing incoming calls and providing essential support to participants.

In Short

• Manage a high volume of inbound and outbound calls.
• Assist participants with inquiries related to clinical trials.
• Route calls to appropriate departments efficiently.
• Document call interactions in CRM and ticketing systems.
• Collaborate with team members for a unified approach.

Requirements

• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Experience with call center software and CRM systems.
• Excellent organizational skills.
• Ability to manage challenging situations effectively.
• High school diploma or GED required.
• 2-5 years of call center experience preferred.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays.
• 100% Employer paid medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts.
• Bi-weekly HSA employer contribution.
• Company paid Short-Term and Long-Term Disability.
• 401(k) Retirement Plan, with Company Match.