Customer Experience Representative - Remote

Overview

The Customer Experience Representative will assist travelers with reservations, itinerary changes, and general inquiries while upholding our commitment to excellence in customer service.

In Short

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers with bookings and modifications for flights, hotels, and more.
• Communicate travel policies and promotions to customers.
• Identify and prioritize customer issues and research solutions.
• Handle escalated customer service issues professionally.

Requirements

• High school diploma or equivalent.
• No experience necessary – training is provided.
• Strong problem-solving and communication skills.
• Proficiency with travel booking systems and CRM software.
• Ability to multitask and work independently in a fast-paced environment.

Benefits

• Flexible, commission-based earnings – you're in control of your success.
• Work from anywhere with your own laptop and smartphone.
• Opportunities for growth in the travel industry.
• Travel discounts and exclusive perks.
• Supportive and dynamic team environment.