Customer Experience Representative - Remote

Overview

The Playaway Products team is hiring a Full-Time Customer Experience Representative to help support our growing business! This role will focus on providing exceptional customer support to public libraries and PreK-12 schools, while also building and maintaining internal relationships with our Account Managers and internal stakeholders.

In Short

• Provide thorough, customized solutions and world-class support as the first line of inbound communications.
• Manage business order needs including order entry, tracking, and shelf-ready processing.
• Develop and maintain strong relationships with Account Managers and internal partners.
• Facilitate business-critical information and customer data updates within CRM tools.
• Provide customer training and education on Playaway Products.
• Quick adoption and mastery of internal CRM, NetSuite, and customer support software, Zendesk.

Requirements

• Superior critical thinking and problem-solving skills.
• Proactive professional with ownership of tasks and responsibilities.
• Positive person with an optimistic mindset.
• Friendly and professional contributor with excellent communication skills.
• Tech-savvy with proficiency in smart devices and computers.
• Meticulous attention to detail.
• Proficient in Microsoft Office applications.
• Strong organizational skills with the ability to shift focus.
• Works well independently and as a team player.

Benefits

• Comprehensive benefits program including Medical, Dental, and Vision insurance.
• Health Care/Dependent Care Flexible Spending Account.
• Health Savings Account.
• Pre-Tax and Roth 401(k).
• Short and Long-Term Disability Insurance.
• Life/AD&D Insurance.
• Student Loan Repayment Program.
• Educational Assistance.
• Generous paid time off.