Customer Experience Representative - Remote

Overview

The Customer Experience Representative will ensure positive interactions with customers, providing support and training while managing orders and CRM data.

In Short

• Provide support to customers across multiple channels.
• Intake, validate, and process orders.
• Troubleshoot order-related and device-related issues.
• Handle inbound phone calls and emails related to orders.
• Execute outbound customer service through various communication methods.
• Log customer interactions in Salesforce.
• Conduct training sessions for customers on device usage.
• Assist with data entry tasks in Salesforce.
• Support training of new representatives.
• Collaborate across teams as needed.

Requirements

• Excellent communication skills with patients and healthcare professionals.
• Background in healthcare preferred.
• Ability to deliver quality customer service consistently.
• Effective listening skills.
• High degree of professionalism.
• Meticulous attention to detail.
• Aptitude to learn quickly and cross-train.
• Proficient in Microsoft Office, Zoom, FaceTime, Teams.
• Experience with Salesforce is a plus.

Benefits

• Equal opportunity employer committed to diversity and inclusion.