Customer Experience Representative - Remote

Overview

Join Elite Metro, a pioneering force in the telecommunications industry with a rich history dating back to 2004. As a Virtual Representative, you'll be part of a dynamic team responsible for delivering exceptional customer experiences across our extensive network of over 150 stores nationwide. Our company values—Accountability, Commitment, Communication, Courage, Ethical behavior, Reliability, and Teamwork—are at the heart of everything we do. We are committed to treating our employees like family, offering opportunities for career growth and professional development. Your role will be critical in upholding our mission to provide unparalleled customer service and maintaining our reputation as a trusted leader in wireless solutions. If you are passionate about making a difference and eager to grow in a supportive environment, Elite Metro is the perfect place for you to thrive.

In Short

• Provide exceptional and professional customer service to all clients, ensuring their needs are met and expectations exceeded.
• Assist customers in selecting the best wireless products and services to suit their individual needs, maintaining an in-depth knowledge of company offerings.
• Handle customer inquiries and resolve any issues or complaints in a timely and satisfactory manner, demonstrating strong problem-solving skills.
• Collaborate with team members to maintain a positive and efficient store environment, contributing to overall team success and store performance.
• Engage in continuous professional development and training opportunities to enhance product knowledge and customer service skills.

Requirements

• High school diploma or equivalent; additional qualifications in customer service or telecommunications are a plus.
• Proven experience in a customer-facing role, preferably within the telecommunications industry.
• Exceptional communication skills and the ability to engage effectively with diverse customer demographics.
• Demonstrated reliability and ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills and a commitment to providing outstanding customer service.

Benefits

• Salary Pay
• Weekly Sales Commission
• Discount on Metro by T-Mobile Services
• Employee discount on merchandise
• Elite Retail Store Manager Contest