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Customer Experience Representative - Remote

Posted 6 days ago
Customer Service
Full Time
CA, USA

Overview

The Customer Experience Representative is responsible for providing outstanding service to online customers across all communication platforms, ensuring alignment with the company’s tone and values.

In Short

  • Provide outstanding service to online customers.
  • Contribute to team discussions to improve customer experience.
  • Meet and strive to exceed Customer Experience KPI’s.
  • Respond to customer enquiries across all platforms.
  • Fulfill end-to-end customer service.
  • Support customers with escalated enquiries.
  • Collaborate with peers to achieve business goals.
  • Maintain clear communication within the team.
  • Build strong professional relationships with the team and other departments.
  • Perform other duties as assigned.

Requirements

  • Strong understanding of internal software programs.
  • Encourage open discussions between departments.
  • Build relationships with external partners.

Benefits

  • Join a people-centric culture.
  • Be part of a growing team in a global online shopping destination.
  • Opportunity to contribute to innovative practices.
a.k.a. Brands logo

a.k.a. Brands

a.k.a. Brands is a dynamic and innovative company that operates Petal and Pup, a fashion brand established in 2014, dedicated to curating trendy styles for the Australian market and beyond. With a strong digital presence and a rapidly growing global customer base, Petal and Pup has become a leading online shopping destination, boasting over 2 million social media followers and serving customers in over 80 countries. The company fosters a people-centric culture, emphasizing thoughtful relationships with both customers and team members. With operations in Australia and the USA, a.k.a. Brands is committed to driving next-generation shopping experiences through a digital-first approach, making it an exciting place for e-commerce and fashion enthusiasts to thrive.

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