Customer Experience Representative - Remote

Overview

As a Customer Experience Representative, you'll assist customers with billing, programming, and technical issues while promoting DISH TV products. The role includes managing back-to-back calls and providing solutions.

In Short

• Assist customers with billing, programming, and technical issues.
• Promote DISH TV products to enhance customer experience.
• Manage back-to-back calls throughout the shift.
• Engage with a diverse consumer base.
• Full-time paid training provided.
• Career growth opportunities available.
• Work-from-home position with company-provided equipment.
• Flexible shifts including evenings and weekends.
• Must reside in specific states to be eligible.
• Compensation includes a language differential for bilingual support.

Requirements

• High school diploma or GED.
• Six months of related customer service experience.
• Fluent in English and Spanish.
• Ability to work flexible shifts.
• Must have a stable internet connection.
• Engagement on calls with minimal distractions.
• Ability to handle technical troubleshooting.
• Proven skills in customer service and problem-solving.
• Must pass pre-employment screening.
• Must provide a dedicated home office workspace.

Benefits

• Comprehensive benefits including medical, dental, and vision.
• 401(K) with company match.
• Employee Stock Purchasing Program.
• Tuition reimbursement.
• Complimentary DISH TV and discounts on services.
• Flexible time away plan.
• Career growth opportunities within the first year.
• Paid training and time off.
• Additional compensation for evening and weekend shifts.
• Access to versatile health perks.