Healthcare Customer Service Representative - Remote

Overview

We are looking for a Healthcare Customer Service Representative to handle incoming calls, manage emails, and assist with various administrative tasks.

In Short

• Fully-Remote position, working 9am - 5pm EST (Monday - Friday).
• Answer and manage customer and patient inquiries via phone and email.
• Assist patients with billing questions, insurance claims, and payment processing.
• Schedule appointments and verify patient information.
• Maintain accurate records of customer interactions.
• Collaborate with billing and administrative teams.
• Ensure compliance with HIPAA and healthcare regulations.
• Perform other administrative tasks as assigned.

Requirements

• Strong communication skills.
• Customer-focused approach.
• Ability to handle sensitive patient information.
• Professionalism and confidentiality.

Benefits

• Work from home flexibility.
• Full-time schedule.