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Healthcare Customer Service Representative - Remote

Posted 2 days ago
Customer Service
Full Time
Philippines

Overview

Peak Support is seeking for a Healthcare Customer Service Representative to join our team in the Philippines!

In Short

  • Make outbound calls to healthcare providers using internal tools
  • Verify insurance acceptance, reason for visit, and appointment availability
  • Troubleshoot issues during calls
  • Review and ensure quality of completed tasks
  • Research and organize provider information
  • Monitor and manage task queues
  • Communicate with the team via Slack
  • Collaborate on improving tools, processes, and operations

Requirements

  • At least 2 years of experience in the U.S. healthcare industry
  • At least 2 years of experience in a call center or as a virtual assistant
  • Strong communication skills
  • High level of digital literacy
  • Outstanding attention to detail
  • Excellent written and spoken English

Benefits

  • Convenience of working from home
  • Established organization with an exceptional team
  • Tremendous opportunities for growth
  • Positive and performance-driven culture
  • High Glassdoor rating in the Business Process Outsourcing industry
Peak Support logo

Peak Support

Peak Support LLC is an outsourcing firm founded in 2015, dedicated to managing customer service and back-office teams for high-growth companies. With a workforce of 2,000 team members across the Philippines, Colombia, Eastern Europe, and the U.S., Peak Support has been recognized as a 4x Inc. 5000 company and a Certified Great Place to Work. The company prides itself on its profitable growth through client referrals and fosters a positive, performance-driven culture that supports long-term career development. Committed to diversity, equity, and inclusion, Peak Support has operated 100% remotely since its inception, emphasizing the importance of building offline relationships to enhance online collaboration.

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