Benefits Verification Specialist - Remote

Overview

We are looking for a detail-oriented and customer-focused Benefits Verification Specialist to support our client operations. In this role, you will play a critical part in ensuring patients receive accurate and timely insurance benefit information, helping streamline access to care through efficient verification and coordination with key stakeholders.

In Short

• Handle inbound and outbound calls using client tools to support benefits verification processes
• Perform end-to-end insurance benefits verification with patient insurance providers
• Accurately document and input verification details into the system
• Communicate verified information clearly to the Alkermes Patient Access Service Team (PAS)
• Coordinate with Specialty Pharmacies (SP) to confirm medication delivery status when necessary
• Conduct follow-ups with insurance providers, pharmacies, and relevant stakeholders to ensure case completion
• Provide transition-related services and support to participants as required
• Maintain high accuracy, compliance, and quality standards in all transactions
• Deliver excellent customer service through empathy, active listening, and a resolution-focused approach

Requirements

• Minimum of 0–1 year BPO or healthcare call center experience
• Background in benefits verification, claims processing, and health insurance is required.
• USRN/RN license is a plus, but not required
• Strong English verbal and written communication skills
• Experience handling voice accounts (inbound and outbound calls)
• Proficient in MS Windows and other computer applications
• Customer service-oriented with strong empathy and active listening skills
• Ability to multitask, think critically, and resolve issues efficiently
• Strong attention to detail, organization, and accuracy
• Ability to adapt quickly in a fast-paced, high-volume environment
• Reliable, diligent, and able to handle sensitive information with confidentiality
• Self-starter with a willingness to learn both processes and the rationale behind them (“how” and “why”)
• Ability to prioritize tasks effectively and manage multiple cases simultaneously

Benefits

• Exceptional work environment for team members
• Positive, encouraging, and performance-driven culture
• Tremendous opportunities for growth
• 100% remote work model
• Support for remote team members' success
• High Glassdoor rating in the Business Process Outsourcing industry