Verification Specialist - Remote

Overview

The Verification Specialist provides administrative support to the U.S. Verification Unit by obtaining verifications for non-criminal background screening elements, ensuring all work is completed in accordance with established policies, procedures, and standards.

In Short

• Provides administrative support for background screening verifications.
• Operates with a customer/client-first mindset.
• Conducts inbound and outbound communications via various channels.
• Researches and verifies contact information for accuracy.
• Documents all interactions and transactions accurately.
• Identifies and escalates discrepancies for further review.
• Meets established performance targets and goals.
• Participates in performance management activities.
• Must be adaptable and organized to manage changing priorities.
• Open to occasional travel.

Requirements

• High school diploma or GED required; associate’s or bachelor’s preferred.
• Minimum one year of relevant work experience, preferably in a call center.
• Strong written and verbal communication skills.
• Professional telephone etiquette.
• Proficiency in Microsoft Office, especially Excel.
• Strong attention to detail and sound judgment.
• Ability to perform repetitive tasks with high accuracy.
• Team player with collaboration skills.
• Adaptable and flexible in managing priorities.

Benefits

• Remote work with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with employer match and Employee Stock Purchase Plan.
• Competitive and flexible Paid Time Off (PTO).
• Access to tech and growth opportunities.