Customer Success Director (Retail Vertical) - Remote

Overview

The Customer Success Director at First Advantage is responsible for managing enterprise-level accounts within the Retail Vertical, focusing on revenue growth and ensuring customer satisfaction through strategic account management.

In Short

• Lead account management for strategic retail clients.
• Grow revenue through effective sales of First Advantage solutions.
• Coordinate with clients and internal teams to maintain service levels.
• Develop strategic account plans and track revenue trends.
• Prepare and deliver business reviews to clients.
• Manage customer contractual documentation and renewals.
• Conduct client calls to nurture relationships.
• Analyze customer programs and provide solutions.
• Collaborate with internal teams to maximize revenue opportunities.
• Maintain knowledge of industry trends and competitor offerings.

Requirements

• Bachelor's Degree; MBA preferred.
• 5+ years in sales account management for strategic clients.
• Experience with complex solutions and C-level relationships.
• Proficiency in MS Office and Salesforce.
• Strong communication and interpersonal skills.
• Excellent organizational and analytical abilities.
• Ability to travel up to 25% as needed.
• Demonstrated networking and relationship-building skills.
• Experience in managing cross-functional resources.
• Strong problem-solving skills.

Benefits

• Remote work with occasional travel.
• Medical, Vision, and Dental benefits.
• 401k with employer match.
• Competitive Paid Time Off (PTO) and holidays.
• Access to growth opportunities and supportive leadership.