Customer Success Director - Gig Vertical (UK) - Remote

Overview

The Customer Success Director is responsible for managing strategic accounts, ensuring customer satisfaction, and driving revenue growth through effective account management and consultative sales.

In Short

• Remote position based in the UK.
• Focus on customer success and account management.
• Develop and maintain strategic account plans.
• Identify opportunities for additional products and solutions.
• Coordinate with internal teams to meet client needs.
• Prepare and deliver business reviews to clients.
• Manage customer contractual documentation and proposals.
• Analyze trends and recommend changes to customer programs.
• Establish and maintain excellent customer relationships.
• Collaborate with internal teams to review program performance.

Requirements

• Bachelor's degree or equivalent work experience.
• 7-10 years of experience in sales account management.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Ability to multitask and manage time effectively.
• Demonstrated networking capabilities.
• Experience in virtual work environments preferred.
• Experience in professional sales is desirable.

Benefits

• Health & Wellbeing benefits including medical, vision, and dental.
• Pension plan with employer contribution.
• Paid time off and enhanced maternity leave.
• Career development programs and performance reviews.
• Employee Assistance Programme.