Customer Success Director (Retail Vertical) - Remote

Overview

The Customer Success Director (Retail Vertical) at First Advantage is responsible for consultative sales and account management to grow revenue in strategic accounts within the Retail Vertical.

In Short

• Consultative sales and account management role.
• Focus on growing revenue in strategic retail accounts.
• Develop and maintain strategic account plans.
• Coordinate with clients and internal teams to ensure service levels.
• Identify additional product solutions for clients.
• Prepare and deliver quarterly and annual business reviews.
• Manage customer contractual documentation.
• 5+ years of experience required in sales account management.
• Remote work with occasional travel (up to 20%).
• Competitive benefits package including medical and PTO.

Requirements

• Bachelor's Degree or equivalent; MBA preferred.
• 5+ years of experience in sales account management.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and analytical skills.
• Ability to manage multiple tasks and time effectively.
• Networking capabilities and professional demeanor.

Benefits

• Ability to work remotely with occasional travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with employer match.
• Flexible Paid Time Off (PTO) and paid holidays.
• Access to tech and growth opportunities.