Customer Success Director - Remote

Overview

We are searching for a Customer Success Director to join our team on a full-time basis. This new role is a fully remote position, and the successful individual could be based anywhere in the world; however, the preferred working time zone must be either Pacific Time or Eastern Time. Overseeing our Sales Closer Team, this position will work closely with all teams to ensure the success of our Partners. Together with all Teams, the Customer Success Director is responsible for the continued success of Wishpond Technologies Ltd.

In Short

• Lead the design and execution of customer success strategies.
• Drive customer value realization through various programs.
• Collaborate with Product, Marketing, and Sales teams.
• Manage key accounts and at-risk customers.
• Develop and monitor KPIs for success metrics.
• Oversee support operations for customer experience improvement.
• Recruit, coach, and empower team members.
• Foster a customer-first culture within the organization.
• Own and manage the customer success budget.
• Participate in ongoing education and training.

Requirements

• 5-7 years of experience in a SaaS environment.
• Strong leadership and negotiation skills.
• Detail-oriented with a client-first mentality.
• Technical and analytical skills.
• Excellent communication skills.
• Experience in sales is an asset.
• Ability to manage global teams and complex projects.
• Fluent in English; additional languages are a plus.
• Strong analytical and troubleshooting abilities.
• Organizational and administrative strengths.

Benefits

• Fully remote position.
• Comprehensive training program.
• Competitive compensation based on experience.
• Great referral programs with incentives.
• Unbelievable product discounts.
• Growth opportunities for personal development.
• Dynamic work environment with a great leadership team.
• Access to a global workforce of talented colleagues.
• Participation in a high-growth SaaS technology company.
• Supportive company culture focused on collaboration.