Customer Success Director - Remote

Overview

The Customer Success Director (CSD) at Hirevue is responsible for driving strategic partnerships with enterprise customers, ensuring product adoption, and achieving measurable success.

In Short

• Join a dynamic team at Hirevue for a fixed-term contract.
• Engage with enterprise customers to enhance their experience.
• Lead strategic discussions and drive product adoption.
• Collaborate with internal teams to align on success goals.
• Identify growth opportunities in collaboration with sales.
• Guide customers in integrating Hirevue tools into their processes.
• Educate customers on best practices and product capabilities.
• Represent customer interests to influence product development.
• Bring 3+ years of relevant experience in customer success.
• Work from home in a distraction-free environment.

Requirements

• 3+ years in customer success or account management.
• Experience with enterprise accounts, Fortune 500 preferred.
• Background in SaaS or technology environments.
• Strong business acumen and stakeholder management skills.
• Confidence in leading executive discussions.
• Familiarity with HR or talent acquisition is a plus.
• Proficiency in Google Workspace, Microsoft Office, and Salesforce.
• Collaborative mindset with a passion for customer success.
• Must be able to work from home in the UK.

Benefits

• Opportunity to make a significant impact in a mission-driven company.
• Work-from-home flexibility.
• Dynamic and entrepreneurial work environment.
• Engagement with pioneering customers and innovative solutions.
• Supportive team culture aligned with core values.