Customer Success Director - Remote

Overview

As a Customer Success Director at Axonify, you will build powerful executive alliances and strategically align the company with customers’ key business imperatives to ensure they realize maximum value from the platform.

In Short

• Manage 5-10 strategic customer relationships.
• Develop and execute customer strategies to achieve revenue targets.
• Enhance partnerships to ensure customer renewals.
• Identify opportunities for additional revenue through platform capabilities.
• Conduct quarterly business reviews and account analyses.
• Facilitate value conversations to understand customer goals.
• Collaborate with marketing, product, and professional services teams.
• Drive customer success and mitigate risks.
• Commit to continuous improvement and self-development.
• Live by Axonify’s core values: Bold, Empathetic, Empowering, and Innovative.

Requirements

• 5+ years in customer ownership roles.
• University degree in business or related field preferred.
• Ability to create and maintain senior-level relationships.
• Strong deadline management and pressure handling skills.
• Leadership skills to coordinate efforts across various business functions.
• Self-starter with prioritization abilities.
• Comfortable working remotely across different time zones.
• Commitment to continuous learning and improvement.
• Alignment with Axonify’s core values.

Benefits

• Engaging company culture.
• Opportunity to work with a meaningful product.
• Support for professional development.
• Collaboration with a dynamic team.
• Flexibility in work arrangements.