Director, Customer Success - Remote

Posted 4 weeks ago

Customer Service

Full Time

Overview

As the Director of Customer Success at Leap Tools, you will lead a high-performing team to enhance customer experience and drive strategic initiatives, ensuring exceptional service delivery across our global clientele.

In Short

Lead, mentor, and manage a customer success team.
Monitor KPIs and customer success metrics.
Deliver exceptional customer experiences.
Maintain and grow relationships with key accounts.
Collaborate with sales and marketing for revenue growth.
Drive continuous improvement of customer success processes.
Foster a customer-first culture within the team.
Work with product teams to advocate for improvements.

Requirements

Experience leading customer success teams in B2B tech.
Experience in scaling teams in a SaaS environment.
Big-picture strategy and tactical delivery skills.
Excellent interpersonal and leadership skills.
Strong business acumen aligning customer outcomes.
Problem-solving abilities for complex relationships.
Ability to influence senior stakeholders.

Benefits

Remote-first work culture.
Generous time off and work-life balance.
Work-from-home stipend.
Parental leave program.
Birthday and company birthday off.

Leap Tools

Leap Tools is a rapidly growing technology company dedicated to revolutionizing the interior décor industry with advanced solutions that allow customers to visualize products in their own spaces before making a purchase. With a global presence in over 80 countries and a diverse clientele that includes Fortune 500 companies and local retailers, Leap Tools has been recognized by Deloitte as one of the fastest-growing tech companies. The company fosters a remote-first culture that emphasizes teamwork, curiosity, and a strong commitment to achieving results, while also prioritizing work-life balance and employee well-being.

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