Customer Solutions Manager - Remote

Overview

Axonify is looking for a Customer Solutions Manager to ensure the ongoing success of our Strategic Customers throughout their journey with our SaaS platform, focusing on delivering consultative and customer-focused solutions.

In Short

• Manage the success of Strategic Customers across their lifecycle.
• Act as project lead to provide strategic solutions.
• Partner with internal teams to deliver customer solutions.
• Manage a portfolio of customer projects.
• Support technical conversations with customers.
• Bridge communication among internal teams.
• Collaborate with customers to understand their business requirements.
• Consult on platform configuration to meet technical needs.
• Establish best practices for the Customer Solutions team.
• Other duties as required.

Requirements

• 3+ years of relevant experience in project management or business analysis.
• Ability to translate business needs into technology solutions.
• Experience with technical solutions, APIs, SFTP, SQL.
• Strong communication skills and attention to detail.
• Ability to prioritize multiple projects and deadlines.
• A creative mindset for building solutions.
• Experience in eLearning environments is a plus.
• Proactive problem-solving abilities.
• Ability to operate autonomously.
• Flexibility and commitment to quality service.

Benefits

• Engaging company culture focused on innovation.
• Opportunity to work with a meaningful product.
• Supportive team environment.
• Professional development opportunities.
• Flexible working arrangements.