Customer Success Manager, AI Solutions - Remote

Overview

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

In Short

• Partner with growth marketers and senior executives to align AI initiatives with business goals.
• Build and maintain multi-level relationships for long-term expansion.
• Own implementation timelines and proactively resolve roadblocks.
• Coordinate cross-functional resources for on-schedule launches.
• Collaborate with technical teams to design high-throughput AI content workflows.
• Track KPIs like organic traffic and revenue contribution.
• Develop and deliver training to remove technical barriers for clients.
• Codify successful engagements into reusable playbooks.
• Capture customer feedback for product improvement.
• Foster a collaborative environment focused on AI innovation.

Requirements

• Minimum 5 years leading software implementations with enterprise stakeholders.
• Experience driving SaaS or AI solution uptake.
• Native-level English communication skills.
• Proficiency in data-oriented decision making; SQL or Python knowledge is a plus.
• Self-directed and adaptable work style.

Benefits

• Fully remote employment with flexible working hours.
• Opportunity to shape best practices in a high-growth AI-focused organization.