Remote Otter LogoRemoteOtter

Customer Success Manager, AI Solutions - Remote

Posted 10 weeks ago
Sales / Business
Full Time
Worldwide

Overview

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

In Short

  • Partner with growth marketers and senior executives to align AI initiatives with business goals.
  • Build and maintain multi-level relationships for long-term expansion.
  • Own implementation timelines and proactively resolve roadblocks.
  • Coordinate cross-functional resources for on-schedule launches.
  • Collaborate with technical teams to design high-throughput AI content workflows.
  • Track KPIs like organic traffic and revenue contribution.
  • Develop and deliver training to remove technical barriers for clients.
  • Codify successful engagements into reusable playbooks.
  • Capture customer feedback for product improvement.
  • Foster a collaborative environment focused on AI innovation.

Requirements

  • Minimum 5 years leading software implementations with enterprise stakeholders.
  • Experience driving SaaS or AI solution uptake.
  • Native-level English communication skills.
  • Proficiency in data-oriented decision making; SQL or Python knowledge is a plus.
  • Self-directed and adaptable work style.

Benefits

  • Fully remote employment with flexible working hours.
  • Opportunity to shape best practices in a high-growth AI-focused organization.
Growthtroops logo

Growthtroops

Growth Troops is a rapidly expanding web development agency that specializes in delivering high-performance, custom websites and web applications for venture-backed startups and digital-first enterprises. With a growing project pipeline, the company is focused on providing tailored web development services, from initial discovery and UX audits to full-stack builds and post-launch support. The team is dedicated to understanding the unique needs of digital-native companies and is committed to driving their growth through innovative web solutions.

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