AI Customer Success Manager - Remote

Overview

The AI Customer Success Manager (CSM) role at Liberate is responsible for driving long-term customer success and revenue growth by managing relationships with enterprise customers, primarily within the insurance industry. This role is critical in ensuring our customers maximize the value of our AI-powered voice automation solutions while supporting successful renewals and identifying opportunities for expansion and deeper product adoption.

In Short

• Own and manage strong relationships with key enterprise customers.
• Act as the trusted advisor to customers, ensuring they achieve measurable success.
• Design and optimize the post-implementation customer journey.
• Proactively monitor customer health metrics to identify risks.
• Lead Executive Business Reviews (EBRs) to reinforce business value.
• Collaborate closely with Sales, Solutions Engineering, and Product teams.
• Own renewal strategy and value conversations.
• Identify expansion opportunities and partner with Sales.
• Learn to technically onboard customers.
• Write and optimize AI prompts for customer workflows.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Extreme sense of ownership and customer obsession.
• Bachelor's degree in a relevant field.
• Experience with post-implementation success strategies.
• Comfort with technical onboarding and AI prompt writing.
• Strong communication and relationship-building skills.
• Analytical mindset to interpret customer data.
• Ability to work cross-functionally in a fast-paced environment.

Benefits

• Competitive salary with equity options.
• Flexible PTO.
• 401(k) plan.
• Comprehensive health, dental, and vision insurance.
• Flexible work environment with remote work options.
• Collaborative and innovative company culture.