Customer Success Manager - AI Solutions - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

In Short

• Work with thousands of customers to help them realize the full value of their Intercom investment.
• Build relationships and guide customers through their journey with Intercom.
• Deliver methodologies that drive product adoption and long-term growth.
• Act as a trusted advisor to customers, helping them overcome challenges.
• Engage with C-Level contacts and global CX teams.
• Develop and execute adoption strategies for AI products.
• Reduce churn through early risk identification and intervention.
• Provide internal feedback to improve customer service.

Requirements

• 5+ years of experience in customer success or account management.
• Experience with SaaS business models.
• Ability to establish trusted advisor relationships.
• Experience using Success Plans for strategic alignment.
• Strong communication skills for complex problem-solving.
• Self-motivated and entrepreneurial team player.
• Experience with SaaS Communication Products.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Free lunch and snacks provided.
• Regular compensation reviews.
• Pension scheme with matching.
• Comprehensive health and dental insurance.
• Open vacation policy and flexible holidays.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme with secure bike storage.