Analyst Relations Lead - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Build and scale the analyst relations program from the ground up.
• Shape how Intercom is perceived by industry analysts and influencers.
• Secure placements in key analyst reports.
• Influence market conversations and deliver insights that shape strategy.
• Establish relationships with top analyst firms like Gartner and Forrester.
• Develop and execute Intercom’s formal analyst relations strategy.
• Manage participation in key analyst reports.
• Collaborate with marketing, product, and leadership teams.
• Elevate Intercom’s market influence.
• Foster meaningful analyst relationships.

Requirements

• 8+ years in analyst relations or a related field.
• Established connections with analysts at top-tier firms.
• Solid understanding of SaaS business models and industry trends.
• Exceptional storytelling and presentation skills.
• A natural relationship builder who thrives in cross-functional teams.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!