Senior AI Solutions Customer Success Manager - Remote

Overview

An overview paragraph about the job

In Short

• Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.
• Oversee content deployment timelines, proactively resolving delays.
• Partner with technical teams to refine AI workflows for efficiency and impact.
• Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.
• Drive fast, effective solution deployment with minimal iteration.
• Train teams to leverage AI tools, eliminating technical barriers.
• Create repeatable playbooks to streamline future deployments.
• Relay insights to Product and Engineering to inform roadmap improvements.

Requirements

• 5+ years of experience managing software deployments, from onboarding to expansion.
• 3+ years working with enterprise clients, managing multiple stakeholders.
• Strong ability to drive customer success in SaaS or AI-driven solutions.
• Exceptional spoken English, capable of explaining complex concepts with clarity.
• Analytical mindset, experience with data-driven decision-making (SQL, Python a plus).
• Self-starter with proven success in high-growth environments.

Benefits

• Fully remote with flexible work arrangements.
• High-growth, collaborative team culture.