Account Manager - Remote

Overview

Axonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover.

In Short

• Manage retention and growth of existing accounts.
• Secure renewals and drive expansion through upsell and cross-sell opportunities.
• Build and maintain strong relationships with key stakeholders.
• Develop and execute strategic account plans.
• Collaborate with internal teams to deliver exceptional customer value.
• Negotiate contracts and manage the sales cycle.
• Champion customer needs within the organization.
• Track and report on key account metrics.
• Utilize Salesforce.com for customer interactions and progress tracking.
• Travel to customer locations within North America up to 25% of the time.

Requirements

• 5+ years of success in B2B SaaS account management or sales.
• Customer-centric approach with strong relationship-building skills.
• Deep understanding of the SaaS industry and value-based selling.
• Exceptional communication and interpersonal skills.
• Highly motivated with a strong growth mindset.
• Proficiency with CRM software, especially Salesforce.
• Experience in prospecting and negotiation skills.
• Ability to adapt to changing environments.

Benefits

• Opportunity to work with a leading AI-first solution.
• Be part of a team focused on customer success and innovation.
• Engagement in a collaborative and supportive work environment.
• Chance to make a significant impact in the organization.
• Access to continuous growth and professional development.