Account Manager - Remote

Overview

The Account Manager is the main point of contact for existing clients, focused on expanding client adoption through proactive engagement and support.

In Short

• Schedule and conduct business reviews with clients.
• Lead product inquiry and discovery calls.
• Own client relationships and serve as a project manager.
• Coordinate with Technical Support for post-sales features.
• Monitor client usage and provide regular updates.
• Participate in client kickoff and scoping calls.
• Prepare proposals for upgrades and additional licenses.
• Support clients during the renewal process.
• Expand usage of services to other departments.
• Maintain accurate data within Salesforce.

Requirements

• 1+ year in B2B SaaS sales/support or strong product understanding.
• Ability to learn client use cases and challenges quickly.
• Proficient in Salesforce.
• Excellent time management and organizational skills.
• Strong communication and negotiation skills.
• Ability to set appointments with clients.
• Strong presentation skills.
• Agile learner with a positive attitude.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Benefits

• Complete Medical, Vision, Dental Insurance.
• Support for professional development.
• Matching 401k plan.
• Flexible Time Off Policy.
• 9 US Federal Holidays and 6 paid sick days.
• Work from Anywhere in the United States.