Account Manager - Remote

Overview

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

In Short

• Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
• Maintains regular contact with several contacts at each Partner
• Meets pre-determined sales objectives based on quota attainment and business activity
• Conducts quarterly business reviews with partners
• Proactively manages renewal notifications

Requirements

• Ability to manage projects and processes independently
• Advanced knowledge of successful sales initiatives
• Ability to situationally adapt and understand new technology/processes
• Ability to provide world class customer service
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s

Benefits

• Inclusive and positive company culture
• Opportunity to work in a community-driven environment
• Career growth and development opportunities
• Flexible working conditions