Customer Solutions Manager - Remote

Overview

As a Customer Solutions Manager, you’ll be part of our Customer Success team and will be responsible for linking technical aspects of our Midmarket & Enterprise customers' business processes with our product strategy, working in partnership as the internal voice of the customer.

In Short

• Establishing relationships with our Midmarket & Enterprise customers to understand their goals and needs.
• Analyzing data to identify technical opportunities for customer success.
• Assisting to improve customers' processes via recommended workflows.
• Setting expectations on project timelines with customers.
• Providing regular updates to Customer Success & Account Managers.
• Advocating for top customer needs with our Product team.
• Staying abreast of market conditions and competitive landscape.
• Developing collaborative relationships with internal teams.
• Providing customer support and troubleshooting complex issues.
• Contributing to continuous improvement of internal processes.

Requirements

• 2+ years of Account Management or Customer Success experience.
• Experience working with technical Product teams is an asset.
• Impeccable written and oral communication skills.
• Masterful relationship building skills.
• Highly strategic and organized.
• Extremely analytical and data-driven.
• Technical proficiency in Salesforce Lightning and Gainsight NXT.
• Experience writing sales proposals is a plus.

Benefits

• Ongoing feedback and regular 1-on-1s with your manager.
• Professional mastery allowance for learning support.
• Health and wellness benefits starting day 1.
• Remote work setup with necessary equipment provided.
• Supportive culture with opportunities for connections.
• Participation in townhalls and quarterly celebrations.
• Active Employee Resource Groups for learning and connection.
• Opportunity to make a big impact on the business.