Manager of Customer Solutions - Remote

Overview

The Manager of Customer Solutions at Silverfort will lead and mentor a team of Customer Solution Specialists, ensuring exceptional service and successful deployments of the company's identity protection solutions across diverse environments.

In Short

• Lead and manage a team of Customer Solution Specialists in the North American region.
• Oversee the deployment of Silverfort solutions and address complex issues.
• Develop a regional strategy for customer success aligned with global objectives.
• Collaborate with Customer Success, Support, and R&D teams for seamless experiences.
• Provide technical guidance and mentorship to the team.
• Conduct training sessions to enhance product knowledge.
• Monitor performance metrics and refine strategies for improvement.

Requirements

• 6+ years of experience in Post Sales, Customer Success, or Solution Architecture at a software vendor.
• 3+ years of management experience in a similar role.
• Proven track record of building high-performing teams.
• Exceptional leadership and people management skills.
• Strong technical background in identity and security technologies.
• Experience with Global and large-scale enterprise customers.
• Willingness to travel up to 25% within North America.

Benefits

• Opportunity to work in a fast-paced, innovative environment.
• Be part of a recognized leader in the cyber-security industry.
• Engage in professional development and training opportunities.
• Collaborative team culture focused on success.
• Impactful role in enhancing customer satisfaction and retention.