Solutions Manager - Remote

Overview

As a Solution Manager, you will play a vital role in ensuring the smooth and efficient integration of new customers into our products and services, focusing on onboarding, relationship management, and continuous improvement.

In Short

• Deliver comprehensive onboarding programs for new customers.
• Build strong customer relationships and provide ongoing support.
• Utilize project management skills to design and implement onboarding processes.
• Coordinate with various departments for seamless onboarding.
• Manage onboarding schedules and timelines to meet deadlines.
• Track and report on onboarding progress and outcomes.
• Identify opportunities for enhancing customer experience.
• Conduct onsite onboarding sessions and remote assessments.
• Empower restaurant owners and staff to use the POS system effectively.
• Manage multiple onboarding engagements simultaneously.

Requirements

• Excellent communication skills.
• Strong project management abilities.
• Experience in customer onboarding and relationship management.
• Ability to work autonomously and prioritize tasks.
• Familiarity with industry best practices in customer onboarding.
• Experience in collaborating with cross-functional teams.
• Ability to gather feedback and implement improvements.
• Experience in managing customer expectations and resolving issues.
• Strong organizational skills.
• Passion for customer success.

Benefits

• Opportunity to work in a dynamic environment.
• Chance to build lasting relationships with customers.
• Professional development opportunities.
• Supportive team culture.
• Flexible working arrangements.