Solution Manager - Remote

Overview

As a Solution Manager, you will play a vital role in ensuring the smooth and efficient integration of new customers into our products and services. You will be responsible for delivering comprehensive onboarding programs, building strong customer relationships, and providing ongoing support to ensure a successful transition.

In Short

• Deliver comprehensive onboarding programs for new customers.
• Build strong customer relationships and provide ongoing support.
• Ensure a high level of user experience and engagement.
• Utilize project management skills to design and implement onboarding processes.
• Coordinate with various departments for seamless onboarding.
• Track and report on onboarding progress and outcomes.
• Identify opportunities for enhancing customer experience.
• Conduct onsite onboarding sessions for new customers.
• Manage several onboarding engagements simultaneously.
• Empower restaurant owners and staff to use the POS system effectively.

Requirements

• Excellent communication skills.
• Strong project management abilities.
• Passion for customer success.
• Ability to work autonomously.
• Experience in customer onboarding processes.
• Ability to manage multiple projects simultaneously.
• Familiarity with industry best practices in customer onboarding.
• Experience in collaborating with cross-functional teams.
• Ability to gather and analyze feedback for continuous improvement.
• Experience in conducting remote site assessments.

Benefits

• Opportunity to work remotely.
• Engage with diverse customers and industries.
• Develop strong professional relationships.
• Contribute to customer success and satisfaction.
• Continuous learning and improvement opportunities.