Customer Success Director - Remote

Overview

As the Director of Customer Success for Major Accounts in the US, you will be a critical leader in driving customer value, retention, and expansion within our most strategic accounts.

In Short

• Build and manage a high-performing team of Customer Success Managers.
• Oversee the customer journey for major accounts.
• Serve as the voice of the customer within Atlan.
• Define and track key performance indicators (KPIs).
• Identify and implement process improvements.
• Build strong relationships with executive stakeholders.
• Collaborate with sales, marketing, product, and engineering teams.

Requirements

• 10+ years of experience in customer success or related roles.
• 5+ years of experience leading customer success teams.
• Deep understanding of the modern data stack.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with large organizations and strategic accounts.
• Experience with customer success platforms.
• Proven ability to drive customer retention and advocacy.
• Previous exposure to fast-paced, agile environments.

Benefits

• Ownership from Day One.
• Limitless Opportunities for growth.
• A Global Data Community.