Customer Success Director - Remote

Overview

The Customer Success Director at Pearl Talent will lead the post-match team responsible for nurturing both client and talent success, ensuring excellence in service delivery and client retention.

In Short

• Lead a high-performing team of Account Managers and Talent Success Managers.
• Ensure exceptional service delivery and client satisfaction.
• Manage client relationships and drive retention strategies.
• Oversee talent performance and retention initiatives.
• Collaborate cross-functionally with recruitment and matching teams.
• Monitor account health and conduct strategic check-ins.
• Implement strategies to upskill and retain talent.
• Audit client accounts and performance metrics regularly.
• Drive resolution for client escalations and feedback.
• Align operations with a retention-first growth model.

Requirements

• Proven experience in customer success or account management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze performance metrics and drive improvements.
• Experience in client relationship management.
• Strategic thinking and problem-solving skills.
• Familiarity with talent management and retention strategies.
• Experience working in a remote environment.
• Ability to collaborate across different departments.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary with performance bonuses.
• Flexible work hours.
• Community-driven benefits, including an annual retreat.
• Opportunities for professional development and growth.
• Work with top-tier clients in the US and EU.
• Be part of a mission-driven company focused on long-term success.
• Retention bonuses at 3, 6, 9, and 12 months.
• Supportive team culture.
• Remote work with a focus on work-life balance.
• Access to exclusive industry events and networking opportunities.