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Client Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
Philippines

Overview

The Client Success Manager (CSM) will thrive in a fast-paced, operationally complex environment, managing client cases from onboarding to resolution and improving processes.

In Short

  • Full-time position (40 hours/week)
  • Remote work opportunity
  • Manage client cases from onboarding to completion
  • Provide empathetic and clear client communication
  • Collect and organize documentation
  • Coordinate with internal teams and stakeholders
  • Identify and address recurring client situations
  • Suggest operational improvements
  • Work with engineering on product feedback
  • Fast-growing tech startup environment

Requirements

  • Experience in client management or customer success
  • Strong communication and interpersonal skills
  • Ability to manage documentation accurately
  • Proactive and curious mindset
  • Experience in operational improvement processes
  • Familiarity with tech tools and automation
  • Ability to work in a fast-paced environment
  • Strong organizational skills
  • Empathy towards clients
  • Team player with a collaborative approach

Benefits

  • Retention bonuses at 3, 6, 9, and 12 months
  • Community-driven benefits
  • Annual retreat for team building
  • Opportunity to work with top startups
  • Dynamic and supportive work culture
Pearl logo

Pearl

Pearl is a dynamic recruitment firm that specializes in connecting top talent with high-growth startups and established companies across the US and EU. With a focus on growth, flexibility, and collaboration, Pearl fosters a supportive work environment where employees can thrive. The company emphasizes personal development, mentorship, and career progression, making it an ideal place for motivated individuals to contribute to the success of clients while shaping the company's mission and culture. Pearl is committed to delivering impactful training programs and continuous learning opportunities, ensuring that its workforce is equipped with the skills needed to excel in a fast-paced, dynamic setting.

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