Client Success Manager - Remote

Overview

We seek a strategic and commercially driven Client Success Manager (CSM) to own and grow our valuable client relationships. You will act as a trusted partner responsible for understanding your clients' business goals and ensuring they succeed with Zipdev. This role is focused on driving client retention, identifying expansion opportunities, and maximizing the lifetime value of your accounts.

In Short

• Own and manage a dedicated portfolio of client accounts with a focus on retention and growth.
• Proactively identify and execute on expansion opportunities.
• Serve as a strategic partner to your clients, conducting regular business reviews (QBRs), providing value and uncovering future needs.
• Build and maintain strong, trusted relationships with key client stakeholders, from hiring managers to executives.
• Collaborate with internal Recruiting and Talent Success teams to ensure a high-quality delivery experience.
• Manage all commercial conversations, including contract renewals and negotiations for new services.
• Ensure timely and effective resolution of client inquiries, requests, and concerns.

Requirements

• Proven experience in client success or account management.
• Strong communication and interpersonal skills.
• Ability to understand client needs and provide tailored solutions.
• Experience in conducting business reviews and managing contract negotiations.
• Ability to work collaboratively with internal teams.
• Strong problem-solving skills.
• Ability to manage multiple client accounts simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and growth.
• Flexible working hours.
• Supportive team environment.
• Health and wellness benefits.