Client Success Manager - Remote

Overview

The Client Success Manager at Experian is responsible for maintaining long-term relationships with key clients, understanding their business needs, and ensuring operational excellence in service delivery.

In Short

• Build and maintain relationships with key clients.
• Collaborate with cross-functional teams to address client needs.
• Drive results and identify growth opportunities.
• Manage client renewals and contractual obligations.
• Support clients with compliance and audit requirements.
• Develop processes for client-facing SaaS support teams.
• Balance empathy with determination in client interactions.
• Stay updated with internal technical developments.
• Utilize analytical skills to drive performance metrics.
• Some travel may be required.

Requirements

• 5+ years in program management and client services/customer success.
• Experience in compliance and operational oversight.
• Expertise in retention and business development.
• Ability to analyze and resolve problems strategically.
• Strong analytical skills and experience with metrics.
• Client-centric mindset and accountability.

Benefits

• Competitive compensation and bonus plan.
• Comprehensive medical, dental, and vision benefits.
• Fully remote work environment.
• Flexible time off policies.