Client Success Manager - Remote

Overview

The Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s Commercial clients. The CSM is a true client partner, a strategic account owner, who works diligently to advocate and align technology and expertise on behalf of the client.

In Short

• Be client obsessed and manage client portfolios effectively.
• Think big picture to map Cordial features to client needs.
• Act as a quarterback for client success plans.
• Have a deep understanding of Cordial’s platform.
• Be a problem solver for strategic campaign challenges.
• Drive timely renewals and manage commercial relationships.
• Participate in business development and discovery meetings.
• Opportunities to travel to client sites approximately 10% of the time.

Requirements

• Bachelor’s degree and 4+ years in client management at a SaaS company.
• Strong technical aptitude and commercial instincts.
• Excellent communication skills with all levels of clients.
• Ability to manage multiple projects and clients.
• Experience in a dynamic, autonomous start-up environment.

Benefits

• Compensation range of $80,000.00 - $115,000.00 annually.
• Equity and bonus opportunities.
• Robust benefit plan including medical, dental, and vision.
• 401k match and flexible time off.
• Monthly wellness and cell phone stipends.