Client Success Manager - Remote

Overview

As a Client Success Manager at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients, ensuring client satisfaction and successful relationships throughout the client journey.

In Short

• Be the face of Vida and ensure client success.
• Own end-to-end client relationships from planning to renewal.
• Communicate Vida’s mission and value propositions effectively.
• Identify client priorities and up-sell opportunities.
• Present analysis and strategic recommendations to leadership.
• Co-create marketing and engagement strategies for clients.
• Lead collaboration across various internal functions.
• Work in a fast-paced startup environment.
• Engage with both internal and external partners.
• Be involved in cutting-edge healthcare solutions.

Requirements

• 5+ years in account management, sales, or customer success.
• Bachelor’s Degree minimum.
• Familiarity with the healthcare landscape.
• Critical thinking and data analysis skills.
• Ability to prioritize and manage multiple tasks.
• Professional communication skills.
• Ability to build leadership relationships.
• Self-starter and team player.
• Organizational skills and comfort with ambiguity.
• Proficient in web and mobile technologies, PowerPoint, and Excel.

Benefits

• Opportunity to impact healthcare positively.
• Work with a passionate team dedicated to client success.
• Engagement in innovative healthcare solutions.
• Professional growth and development opportunities.