Client Success Manager - Remote

Overview

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Client Success Manager to join our team. Peak Support manages customer service and back-office teams for high-growth companies.

In Short

• Establish and maintain a governance model for multiple client accounts.
• Lead the team by allocating resources and coordinating activities.
• Oversee staffing, production, and process improvement efforts.
• Ensure policies and procedures are followed.
• Prepare and present business reviews to clients.
• Conduct regular business reviews with clients and executives.
• Participate in travel to solidify client relationships.
• Create strategic plans for process improvements.
• Identify opportunities for new business with existing clients.
• Promote team engagement through planning and recognition activities.

Requirements

• Excellent active listening and communication skills.
• Able to function in a high-pressure environment.
• Provide timely solutions to client problems.
• Show initiative and drive in client interactions.
• Flexible and adaptable to changing client needs.
• Strong verbal, written, and presentation skills.
• Self-starter, able to facilitate strategic discussions.
• Excellent judgment and problem-solving skills.

Benefits

• Work from home with an established organization.
• Opportunities for growth within the company.
• Supportive culture for remote team members.
• Engagement activities to promote team spirit.