Client Success Manager - Remote

Overview

Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. In this critical role, you’ll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes.

In Short

• Foster trust and loyalty by understanding clients’ business objectives.
• Act as the go-to resource for client inquiries.
• Spearhead client initiatives with strong project management.
• Proactively identify at-risk clients and implement strategies to reduce churn.
• Develop deep knowledge of Certify’s platform.
• Collect and analyze client feedback for product enhancements.
• Design and lead engaging training sessions and resources.
• Track and analyze key operational and performance metrics.
• Partner with sales, implementation, operations, and product teams.

Requirements

• 4+ years of experience in consulting, client success, or account management.
• Exceptional project management skills.
• Strong ability to navigate ambiguity and complexity.
• Proven ability to manage multiple high-value accounts.
• Strong analytical skills to interpret data and drive decisions.
• Excellent communication and presentation skills.
• Collaborative mindset with effective cross-functional teamwork.

Benefits

• Dynamic work environment.
• Opportunity to make a difference in healthcare data infrastructure.
• Collaborative and meritocratic culture.
• Access to cutting-edge technology.
• Growth opportunities within the company.