Remote Otter LogoRemoteOtter

Client Success Manager - Remote

Posted 7 days ago
Sales / Business
Full Time
USA
$91,000 - $150,000/year

Overview

The Client Success Manager will support client accounts to ensure clients are getting the most value out of Clearspeed products and that client perspectives are understood and addressed with the purpose of increasing client retention and expansion.

In Short

  • Create strong working relationships across all accounts
  • Partner with clients to understand their business goals
  • Lead client calls and product training sessions
  • Contribute to Quarterly Business Reviews
  • Develop Client Success Plans
  • Use client management tools effectively
  • Advocate for clients internally
  • Track client requests and product enhancements
  • Minimize account churn
  • Identify opportunities for revenue increase

Requirements

  • Bachelor's degree or equivalent work experience
  • At least 5 years of experience in Client Success or Account Management
  • Experience in Financial Services and Insurance
  • Experience in SaaS environments
  • Strong technical and problem-solving skills
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Ability to prioritize workload
  • Team player, comfortable working independently
  • Fluency in English and Spanish

Benefits

  • Impactful work
  • Collaborative environment
  • Work-life balance
  • Remote/hybrid work flexibility
  • Competitive compensation
  • Stock options
  • Unlimited paid time off
  • Health and wellness coverage
Clearspeed Job Opportunities logo

Clearspeed Job Opportunities

Clearspeed is a fast-growing company dedicated to redefining risk assessment through innovative AI-enabled technology. With operations across the US, Canada, and the UK, Clearspeed fosters a collaborative environment where diverse teams work together to enable trust more efficiently. The company values diversity and inclusion, offering equal employment opportunities and encouraging individuals from all backgrounds to join their mission. Employees enjoy impactful work, flexible arrangements, and a comprehensive benefits package, including competitive compensation, stock options, and unlimited paid time off.

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