Client Success Manager - Remote

Overview

As a key member of the Client Experience team at Product School, you will be the face of our brand, delivering white-glove support and ensuring a seamless, high-quality experience across all client engagements.

In Short

• Deliver a world-class client experience with white-glove support.
• Manage end-to-end logistics for virtual and in-person sessions.
• Collaborate cross-functionally to meet deadlines and quality expectations.
• Proactively solve problems and anticipate client needs.
• Manage CRM records and facilitate sessions across time zones.
• 2+ years of experience in enterprise account management or customer success.
• Effective communicator with strong listening skills.
• Outstanding project and task management skills.
• Strong attention to detail and ability to empathize with customers.
• Team player with a bias for action.

Requirements

• 2+ years of experience in enterprise account management or customer success.
• Effective and concise communication skills in English.
• Great interpersonal and relationship-building skills.
• Ability to triage and think on your feet.
• Organized with outstanding project management skills.
• Strong attention to detail.
• Team player.

Benefits

• Remote First - team works remotely across multiple countries.
• Cobee - flexible remuneration for meals, nursery, health insurance, and more.
• Company Team Offsites and Coworking opportunities.
• Free Product School Course Offerings worth $15,000.
• Monthly Internet Stipend to support remote work.