Patient Care Coordinator - Remote

Overview

The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, ensuring exceptional support throughout their healthcare journey.

In Short

• Act as first line of contact for patient inquiries across various platforms.
• Respond promptly and empathetically to patient communications.
• Educate patients about telehealth services and specialty care options.
• Coordinate care across clinical teams and manage appointments.
• Provide compassionate solutions to patient concerns.
• Maintain HIPAA-compliant documentation and patient records.
• Collaborate with various teams to enhance patient experience.
• Identify and address care barriers to improve patient outcomes.
• Guide patients through complex healthcare systems.
• Track patient progress and ensure continuity of care.

Requirements

• Exceptional communication and organizational skills.
• Experience in patient care or healthcare support roles.
• Ability to navigate complex healthcare systems.
• Strong empathy and active listening skills.
• Familiarity with CRM and EHR systems.
• Knowledge of HIPAA regulations.
• Ability to work flexible hours in US time zones.
• Experience in telehealth or clinical research preferred.
• Fluent in English.
• Ability to handle sensitive information with confidentiality.

Benefits

• Opportunity to work with top startups in the US and EU.
• Flexible work arrangement.
• Professional growth and development opportunities.
• Be part of a mission-driven organization.
• Collaborate with visionary founders and teams.
• Contribute to meaningful improvements in patient care.
• Work remotely from various locations.
• Engage in continuous learning and process improvements.
• Build lasting relationships with patients and families.
• Participate in a supportive and collaborative work culture.