Customer Success Director - Remote

Overview

IntelliShift is a rapidly growing B2B SaaS company focused on fleet management technology, seeking a service-minded Customer Success Director to enhance customer relationships and drive growth.

In Short

• Develop and manage a portfolio of high-value enterprise customers.
• Ensure high retention of customer subscriptions.
• Identify growth opportunities for upselling and cross-selling.
• Manage SaaS renewals proactively.
• Build relationships with executive and senior leadership.
• Engage customers regularly to maximize partnership value.
• Oversee customer journey milestones.
• Act as a liaison between customers and internal teams.
• Manage customer health and engagement.

Requirements

• Experience in customer success or account management.
• Strong understanding of SaaS and fleet management industries.
• Excellent communication and relationship-building skills.
• Ability to identify growth opportunities.
• Proven track record of managing customer retention.

Benefits

• Fully remote position with occasional travel.
• Opportunity to work with a leading B2B SaaS company.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.